Crops: The Lynch File – Product Inquiries (PIs) can be a win for everyone

But make sure you report them promptly and with detailed records. And guard against unrealistic expectations


Crop PIs – or Product Inquiries – have few friends. Producers are upset about them. Retailers find them hard on customer relationships. But crop protection companies accept them as a fact of their business and, once you understand the rules of
PIs, you can deal with them more intelligently.

A PI starts when a producer complains that a product does not perform as expected. The most difficult ones to deal with are when there are unrealistic expectations, such as expecting 100 per cent weed control all season, or expecting an herbicide to control weeds that are not on the label.

Better Farming - June/July 2008